Terms of Service

Last updated November 8, 2026

These Terms of Service govern access to and use of ToneNest, the AI phone receptionist, its dashboard, and related services provided by P&C Solutions. By subscribing to or using the Service, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a business, you represent that you have authority to bind that business.

1. The Service

The Service answers phone calls on your behalf using an AI phone agent, extracts structured information from those calls, and presents them to you in a dashboard for review and follow-up. Depending on your plan, it can also transfer calls to members of your team.

2. Subscriptions, billing & cancellation

Subscriptions are billed monthly or yearly through our payment processor at your plan’s price, or at a price we agreed with you in writing. Each plan includes a number of call minutes per month.
Free trial. New accounts may start with a free trial of 7 days, once per business, with a payment method on file. The trial includes up to 200 minutes of calls. If you reach 200 minutes before the 7 days end, the trial ends early and your paid plan starts automatically, so your agent keeps answering. If you cancel before the trial ends, you are not charged.
Minutes over your plan. Minutes beyond your plan’s included minutes are billed at your plan’s per-minute rate, measured to two decimal places from our usage records, and added to your next invoice (for yearly plans, invoiced monthly). You can see every call and download an itemized record in your account. Questions about a charge should be raised within 60 days of the invoice.
You can update payment details, view invoice history, and cancel your subscription at any time from the "Manage Billing" option in your account settings, which opens Stripe's Customer Portal.
If a payment fails, we will attempt to notify you and retry the charge. If payment is not resolved within 14 days of the failure, we may suspend the Service on your account until payment is brought current.
Cancellation stops future billing; it does not retroactively refund amounts already charged, except as required by law or as we otherwise agree in writing.

3. Transfers & routing

If your plan includes live transfers, you choose which calls are transferred and to which phone numbers. You are responsible for those numbers being correct and for having the consent of the people who answer them. Transferred calls show your business number. We do not guarantee that a transferred call will be answered; depending on your plan and settings, an unanswered transfer may reach the other phone’s voicemail or return to your agent.

4. Acceptable use

You agree to use the Service only for lawful purposes, and to comply with all applicable laws regarding call recording, disclosure to callers, and handling of personal information collected through your use of the Service. Including obtaining any consents required in your jurisdiction for recording and AI-processing of calls.

5. Accuracy of AI-extracted data - limitation of liability

The Service uses artificial intelligence to transcribe calls and extract structured information (such as names, callback numbers, or other details) from them. AI-generated transcripts, summaries, and extracted fields may contain errors, omissions, or misinterpretations, and are provided "as is" without warranty of accuracy or completeness. You are responsible for independently verifying any information from the Service before relying on it for decisions that matter to your business or your callers.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, regarding the Service, including any warranty of accuracy, merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, our total liability arising out of or related to the Service will not exceed the amount you paid us in the twelve (12) months preceding the claim, and we will not be liable for indirect, incidental, special, consequential, or punitive damages.

6. Data ownership & deletion

As between you and us, you retain ownership of the call data associated with your account. We process and store it as described in our Privacy Policy, including our data retention and deletion-request process.

7. Termination

Either party may terminate this agreement by canceling the subscription as described in Section 2. We may also suspend or terminate access for non-payment, violation of these Terms, or unlawful use of the Service.

8. Changes to the Service or these Terms

We may update these Terms from time to time; material changes will be reflected by updating the "last updated" date above. We may also modify or discontinue features of the Service, though we'll aim to give reasonable notice of changes that materially reduce functionality you're actively paying for.

9. Governing law

These Terms are governed by the laws of New York, without regard to conflict of law principles.

10. Contact

Questions about these Terms: support@pandcsolutions.net.